Refund policy
Returns & Exchanges
We accept returns and exchanges within 14 days of delivery. Items must be unworn, unwashed, in their original condition, and returned with all original packaging.
You may also choose to receive store credit instead of a refund. Store credit never expires and can be used toward any future purchase.
Domestic Orders
If you purchased Free Returns & Exchanges at checkout, your return shipping label is included.
If you did not purchase Free Returns & Exchanges at checkout, you can still initiate a return or exchange through our online portalhere. Return shipping costs will be deducted from your refund.
If your order qualified for free outbound shipping and is returned in full, a $10 outbound shipping deduction will be applied to your refund.
Refunds are issued to the original payment method once your return has been received and inspected.
International Orders
Customers are responsible for arranging and paying for return shipping.
Please email support@hanover-usa.com to receive a Return Merchandise Authorization (RMA) and return instructions before sending your package.
Outbound shipping charges are non-refundable.
Refunds are issued to your original payment method once your return has been received, inspected, and approved.
Final Sale
Underwear, socks, and any products marked Final Sale are not eligible for return or exchange.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact support@hanover-usa.com within 7 days of delivery, and we'll make it right.